6-8 O'CONNELL STREET NEWTOWN

Returns

We happily accept returns of on- line purchases for full priced items within 7 days of receiving your order, either for exchange, store credit or refund . All items must be unused and in original condition with tags attached. Please note all footwear and eyewear must have original, undamaged boxes with no sole markings or scratches. Earrings cannot be returned for a refund or exchange.


Please choose carefully as we do not accept returns or exchanges on sale items unless faulty.

For all returns please email shop@oconnellstreetmerchants.com
For returns on International orders your return postage costs are non refundable, unless the items are found to be faulty.

HOW TO RETURN AN ITEM?

To return via our retail store: Visit us in store within 7 days of receiving your order and we will assist you with an exchange or credit note, if a refund is required please email shop@oconnellstreermerchants.com
No refunds will be given at our retail store.
Store location: Level 1 6-8 O Connell Street Newtown NSW 2042
Telephone: 61 2 95192902

To return via post: Please contact us within 7 days of receiving your order providing your order number and brief explanation of your return/exchange.


Several types of goods are exempt from being returned. Perishable goods such as food,coffee beans, flowers, newspapers or magazines cannot be returned.

Additional non-returnable items:
Fragrances
Soaps
Make up
Skin care products
Personal grooming products
Candles

To complete your return, we require a receipt or proof of purchase.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Domestic Delivery (Australia)

 

We offer free shipping on all domestic orders over $150. For all orders under $150, a shipping fee of $10 will be charged.

Any orders under $150 of fragile items that require extra packaging will be charged $20.

 

All orders not containing perfume will be sent using Australia Post eParcel network. Perfume orders will be sent by road only.

Tracking details are sent if you have provided us with an email address.

 

Please allow 3-6 days on all domestic orders.

 

International Delivery

 

All International orders will be sent via Australia Post Registered International Air Mail.

A flat rate of $20 will be charged.

Tracking details are sent if you have provided us with an email address

Please allow up to 14 days for international delivery.

 

 

If you have any questions regarding delivery of an online order please email us at

shop@oconnellstreetmerchants.com